Customer Focus – Why Should Operations & IT Care?
Join the customer focus panel discussion to find out what visionary companies are doing to foster a culture of customer focus. Hear experienced industry leaders answer the question – “Why should anyone outside of sales or the customer service department care about customer focus?” Share the discussion as we explore what customer focus means for Operations and IT.
In this session, our diverse panel of seasoned Operations and IT executives will address the following questions on customer focus and why it is important for Operations & IT in Equipment Finance today. Audience participation will be encouraged throughout this session.
Discussion Topics:
1. What does Customer Focus mean in your organizations?
2. Why should anyone outside of sales or customer service care about customer focus?
3. How do you get an organization to focus on the customer? What works and what does not work?
4. How important is it for Technology efforts or Process Improvement efforts to include customer needs?
5. What were drivers for your company to shift to focus on the customer?
6. How do you measure success?
7. Wrap up and parting words of wisdom from our panelists.
Filed under: Customer Focus - Why Should IT and Operations Care?
