Lisa Lenton, Wells Fargo Equipment Finance
Brent Pederson, Wells Fargo Equipment Finance
This interactive session will be great for the both those with process mapping experience (good and bad) and those who have never mapped a process before. We will begin the session with a brief outline of tools and tips which will lead to “real world” discussion of what works and what doesn’t. We will finish the session sampling some process modeling tools. Bring a challenge of your own.
Discussion Outline:
Where do I start?
Defining Objective
Set clear goal
Executive Management Sponsor
Team Member Support
Communicate!!
Team Identification
Appoint Project Manager
Identify Team Members
Maintain Cross Team Communication
Set Reasonable Accountabilities and Deadlines
Process Review
Identify Stakeholders
Identify Process Components
Define the Scope
Purpose of Process Mapping Exercise
Identify Gaps
Identify Redundancies
Identify Bottlenecks
Identify Training Opportunities
Identify Handoffs
Identify Measurements
Identify Processes within a Process
Common Pitfalls
Too Much Detail
Results are not measurable
Wrong Team Identified
Mapping what “should be”, not what “is”
Not Saying in Scope
Losing Focus on Goal
Tools of the Trade
Do I need software?
How much detail do I need?
Sample Maps
Filed under: Operational Process Mapping: Tools for getting the job
